ON-SITE TECHNICAL INTERVENTIONS

Our trained technicians will contact you by phone to understand the nature and causes of the fault in order to be able to draw up a useful pre-diagnosis to minimize the time it takes to intervene in the field.

The information gathered at this stage is very important because it allows the field to be narrowed down to the true nature of the operation, so in order to achieve accurate and timely service, it is essential to take great care in providing accurate information.

Based on the information gathered at the pre-diagnosis stage, a non-binding rough estimate will be provided. Where you decide to proceed, the on-site intervention and final diagnosis will be planned.

Before intervening in the field, our trained technicians study the specific case through analysis of the technical documentation available for the machine and its operating context.

Once on site, the technician will validate the findings of the pre-diagnosis by isolating the causes of the malfunction and narrowing it down to the affected component (e.g., control system, operator panel, etc.).

At this stage, where possible, repair is carried out concurrently. In most cases, however, it is necessary to remove the defective component to repair it the laboratory.

Laboratory repair of the failed component is performed. Following the necessary checks, tests, function tests conducted "on the bench," it is installed back on the machine.

Once the component re-installation is performed, commissioning and related testing of the equipment undergoing the re-installation is carried out.